Blog archive

Yearnotes - 2019

A few 2019 highlights. I feel like I learned more in 2019 than the previous 2-3 years combined, which suggests...

I rebuilt my website the hard way

Static site generators, Nunjucks, Git, Jekyll, Terminal, code editors... my knowledge of this sort...

Deploying Eleventy to GitHub Pages - one method

I used Eleventy to rebuild my website, and had a bit a headache getting it deployed...

Weeknotes, 14-20 Oct 2019

Having been inspired by the likes of Victor, Dan and Matt, here’s my first...

Digitising death 2/2 – how innovation can bring change for the better

In Part 1 I wrote about problems faced by the sector and recent signs...

Digitising death 1/2 – solving problems for bereaved families

After a death, bank accounts must be closed or transferred, utilities cancelled and assets...

Why giving users a choice in UX research can be a bad idea

In my last post I wrote about “choice blindness”, the principle, supported by research...

UX and the death of It Seemed Like A Good Idea At The Time

Many businesses suffer from the ‘it seemed like a good idea at the time’ syndrome, where software...

The worst error message in the airport

When it comes to errors, error prevention – through great UX and well-built code...

Design for print – achieving the best colours and blacks

I digress from the usual topic of UX to share some lessons from my recent foray into design for print...

Poor error prevention. Stressful evening. Thanks a lot, Apple.

In a previous post I touched on Nielsen’s “10 Usability Heuristics for User Interface Design“...

The power of UX benchmarking

Measuring the success of UX work for an e-commerce site with millions of hits...

Sainsbury’s, don’t make me think

Steve Krug’s “Don’t Make Me Think” was the first book I read on usability...

Build services not websites - design principles from GOV.UK

I’m a little bit in love with GOV.UK. It’s the behemoth online home of the UK government...

Household heuristics – why a flashing light is good UX

Instinctively, we all want software and products that just work. Confusion, frustration...

A few fabulous UX lessons from NUX4

Yesterday was the fourth Northern User Experience conference in Manchester...

How businesses can learn from ‘implementation, representation and mental’ models

I’m a big fan of this diagram as a way of summing up the role of user experience in businesses...

Is one ‘persona’ ever enough?

‘Personas’ are fictional characters representing amalgamations of user-groups...

Clickable progress bars - why different user groups produce different results

My current client asked me to conduct usability reviews into two of its systems...

Managing unsolicited feedback during a user experience review

I recently completed the first stage of a structured user experience review, following...

UX vs graphic design

There’s a feeling within the company I’m working for that I am – or should be...

A couple of positive user experience experiences

So, it’s been a couple of weeks sprinkled with some joyous things from the world of...

Farewell to a law firm’s trailblazing online probate service

Prob8.co.uk is offline. If you haven’t heard of it, let me explain why it was noteworthy...