A few things I’ve written recently…
Introducing Feedback Sense Check — your companion for better feedback
· Medium, June 2023
Feedback is a gift, but it can trigger emotions which cause us to make irrational choices. Feedback Sense Check is a free tool I created with colleagues, to help give and receive feedback in a better way.
Less faff, more capybaras
· Medium, March 2023
Thriva’s design team wanted to work more transparently. So we introduced a simple, visual Trello board, featuring the world’s largest rodent.
Re-designing Thriva’s results experience
· Medium, Sep 2022
A case study from Thriva’s CRD team. How our three design disciplines work together and with others, from discovery to build.
How I decreased my website’s carbon emissions by 88% · Medium, Nov 2022
That’s right — websites have a carbon footprint. Here are 6 simple steps I took to do a teeny bit of good for the world.
How we made personas to help us empathise with customers · Farewill, July 2021
Personas are a tool to help product teams make customer-centred decisions. We wanted ours to be useful, relevant, unbiased and inclusive.
Planning a joyfully deliberate day off ·
Medium, May 2021
I’ve had plenty of ups and downs in the last 12 months. On the plus side, I feel I’ve learned more about my mental health. And I’ve discovered something that helps — a joyfully deliberate day off.
I rebuilt my website the hard way – again · Sep 2020
Having rebuilt my website the hard way last year, I decided to rebuild my website the hard way, again…
I rebuilt my website the hard way · Dec 2019
Static site generators, Nunjucks, Git, Jekyll, Terminal, code editors…