Taking care over internal tools @ Farewill
Complex problems · Testing · Collaboration · Communication · Leading projects (2020)
Gathering info about a person who’s died @ Farewill
Complex requirements · UI · Usability · Collaboration · Internal tools (2020)
Being a manager @ Farewill
Empathy · Support · Progression · Autonomy (ongoing)
Cremation forms @ Farewill
Service design · Research · Observation (2020)
Launching a probate service @ Farewill
User profiling · Discovery · Service design · B2C · Collaboration (2019)
Will guidance @ Farewill
Content design (2018)
Insights for business partners @ Kings Court Trust
Contextual research · Usability · UI · Measuring impact (2015)
Internal case management @ Kings Court Trust
Internal tools · User testing · Information architecture · Collaboration (2018)