Taking care over internal tools @ Farewill

Complex problems · Testing · Collaboration · Communication · Leading projects (2020)

Gathering info about a person who’s died @ Farewill

Complex requirements · UI · Usability · Collaboration · Internal tools (2020)

Being a manager @ Farewill

Empathy · Support · Progression · Autonomy (ongoing)

Cremation forms @ Farewill

Service design · Research · Observation (2020)

Launching a probate service @ Farewill

User profiling · Discovery · Service design · B2C · Collaboration (2019)

Will guidance @ Farewill

Content design (2018)

Insights for business partners @ Kings Court Trust

Contextual research · Usability · UI · Measuring impact (2015)

Internal case management @ Kings Court Trust

Internal tools · User testing · Information architecture · Collaboration (2018)